Shipping Policy
We ship throughout the United States and internationally.
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Domestic Shipping: We ship via UPS. Standard ground shipping is free within the contiguous 48 United States.
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International Shipping: We ship via DHL or UPS. International customers are responsible for applicable customs duties, import taxes, and fees.
Shipping Cores to Proper Parts II
Please follow the specific core shipping instructions provided on each product page.
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U.S. Customers: Ship all cores via UPS.
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International Customers: Ship all cores via DHL or UPS.
Customers are responsible for shipping costs when sending cores to us. Please retain your tracking number until your core has been received.
Order Processing Times
Orders are generally processed within the following timeframes:
- Seat transmissions/gearboxes and motors: Approximately 5 business days.
- Electronic Control Units (ECUs): Approximately 5 business days from the date we receive your original ECU for servicing.
- Other parts and components: Approximately 2 business days.
Processing times do not include shipping transit time. We will notify you if additional processing time is required.
Return Policy – Electrical Components
Including ECUs, seat transmissions, seat motors, and switches
- Unopened items are eligible for a full refund within 30 days of purchase.
- Opened items are not eligible for refunds. Replacement may be available if the product is determined to be defective and covered under warranty.
- Products showing signs of installation, tampering, or misuse are not eligible for return or replacement under our standard return policy.
- Return shipping costs are the customer's responsibility unless the return is due to our error.
- All returns and replacements require prior authorization and proof of purchase.
- All returned items must be packaged securely to prevent damage during shipping.
Incorrect Diagnosis
Customers are responsible for confirming that the part they order is correct for their vehicle and will resolve the problem they are experiencing. Proper Parts II is not responsible for parts purchased due to an incorrect diagnosis
Core Returns
Refundable core deposits are issued when eligible original cores are returned within 30 days, in accordance with the requirements stated on the product page.
Limited Warranty
Our rebuilt products and ECU services carry a one-year limited warranty.
Warranty Claims: Products reported as defective may be returned for inspection with prior authorization. Proper Parts II reserves the right to determine whether a defect is covered under warranty. Damage resulting from improper installation, modification, tampering, or misuse is not covered.
Products returned under warranty will be inspected and tested. If the product is found to be functioning properly, it will be returned to the customer at their expense. No refund or replacement will be issued.
If you need to initiate a return, request warranty service, or have any questions, please contact us for assistance.